Augmented Conversation and VoiceFirst Messaging Experiences Transforming HR Industry
Artificial Intelligence (AI) enabled Automated Chat and Voice technologies are rapidly being used by organizations to finish time-consuming or monotonous administrative tasks. According to a Forrester survey, roughly “85% of customer interactions within an enterprise will be with software robots in five years’ time” and “87% of CEOs are looking to expand their AI workforce”.
One main reason is that chatbots and Voice Assistance have the potential to minimise business costs for stakeholder engagements by more than $8 billion by 2022 according to Juniper Research. The other benifit of chat and voice technologies are their portability as they can be used over text and messaging apps, email, Smart Speakers, and through your company’s website and Mobile App.
AI enabled HR start-ups are already drawing HR industry attention. Plus the supersized, super-fast companies including Google, Facebook and Apple are buying nimble HR AI start-ups to help them get faster on their feet and capitalize on new platform opportunities in growth areas such as IBM Watson and Apple’s ResearchKit.
To give more insight on how recent technological developments are transforming HR industry. We have looked further to some startups and highlighted how they are using Chatbots, Voice Assistance along with deeply integrated AI technology to improve hiring and post-hiring HR tasks.
1: JustDisco — Slack bot for Peer Feedback:
Formerly known as Growthbot, Disco is a slack bot which helps the team recognize one another’s big and small and quantifies that feedback to keep the company’s culture on track.
With Disco, hundreds of thousands of people have given and received recognition from 20,000 companies. Disco claims that it’s most active customers have seen an 8.6% increase in employee NPS and 4.2% reduction in voluntary employee turnover.
2: Entelo — Talent Mining on Fingertips:
Entelo found that hiring the right people, fast enough, is consistently the biggest challenge faced by companies, so by using predictive algorithms, data-backed insights, and the single largest source of recruiting data, period, Entelo created a platform to help recruit faster, smarter, and better.
Entelo’s powerful search engine allows companies to hone in on best-fit talent more quickly by following the digital footprint of the candidates with social and professional information aggregated from over 50 sites across the web.
3: Officevibe — Employees Sentiment Analysis
officevibe gets a sense of the vibes in the office. It engages with the employees to get a sense of their mood & how they feel about company’s culture.
Officevibe enhances how we hear each member of our team so we can track key issues in real-time. Know how they feel through honest feedback that lets us focus less on detecting problems, and more on solving them. It’s weekly reports turn feedback into insights, giving the power to see into the team’s future, identifying its weak points, and staying one step ahead.
4: Hirevue — Augment Voice and Video interview for Hiring:
HireVue delivers custom assessments and helps global enterprises gain a competitive advantage in the modern talent marketplace by blending the power of artificial intelligence with the science of I-O Psychology — all built within an easy to use video interview software platform.
By combining video interviews with predictive, validated I-O science and artificial intelligence, HireVue augments human decision-making in the hiring process and delivers higher quality talent, faster.
HireVue works with over 600 customers globally, helping their industries leading with 50% faster growth, 29% less turnover, and 13% more top performers. HireVue was named among the top 10 “Most Promising Companies” in America by Forbes and is a five-time winner of “Top HR Product of the Year” by HR Executive Magazine.
5: Donut — Create Work Buddy to Enhance Career:
Donut helps new employees to know co-workers, team, company better. Donut regularly pairs up team members who don’t know each other well to spread trust and collaboration across the organization.
Bots and Voice Assistance (i.e Alex Skills) are a powerful tool when they’re developed properly. And they’re only going to get more and more powerful as time goes on. With their potential for efficiency at scale, along with the ability to learn over time, HR automated chat and voice technologies with AI can be a big boon to the whole industry.
AI assisted automated chat and voice messaging hiring and talent mining solutions have potential to reduce costly recruitment mistakes, create a great first impression on candidates and build trust and engagement with jobseekers on day one through a fun and captivating job-searching experience, delivering results that benefit both the candidate and organization.
We at Tweepforce has also built a chat and voice technologies solutions for HR industry to improve hiring by reducing substantial costs for candidates’ sourcing, engaging and human screening and furthermore optimizing your HR organization to address and overcome your most pressing HR challenges.. For more info, please request a demo.
