Designing Chatbots

What is a content chatbot and why you should care?

For advertisers, chatbots are a long-running dream whose time has finally come.

And how to make an outstanding content chatbot in 5 steps

It’s been more than a year since I began working on conversational interfaces (chatbots, to be more specific). My team and I have built…

Note: These are very high level thoughts. In a series of follow-up articles, I would like to dive deeper into each of the concepts…

Functional Programming ftw!

Bonus part 5 of Designing Conversational UI with Information Architecture

For one week we created and launched one chatbot per day on Facebook Messenger. All of them are pretty stupid, but we still learned…

When I started designing chatbots for BEEVA almost a year ago, I applied some of my UX knowledge and did some unsuccessful research looking…

Creative writers, journalists, and comedians should study the challenge of creating a great chat bot personality.

For the past year we were working on a concept of conversational interface for an online banking system that we called K2 Bank. Check out…

Onboarding without arrows

For content curators, adding a CuratorBot on Facebook Messenger is a no-brainer. Get one in front of your followers before everyone else.

An IA for AI Learning

Hierarchy: solving for the lack of navigation.

Content modeling to inform your data model

Today’s messaging apps like Messenger, Telegram, Kik or WeChat are just as much destinations in and of themselves as they are platforms for…

This past weekend, my friends and I released Emoji Salad as part of the first annual Emojicon. Emoji Salad is an SMS-based chatbot game…

With the exploding growth of the ‘bots’ industry in the last few months, it is most likely only the beginning as there are more tools that…

Here’s what we’ve learned recently about how to build good bots

Editorial content as a core competence

When we first started the new Ladder blog, I expected the hardest part of my job to be writing.

Two trends — the exploding popularity of mobile messaging apps and advances in artificial intelligence — are coinciding to enable a new…

I created SandiMacBot with the idea that it can act as a central chat-based hub for people to engage with me and all the content I create…