Different Ways for Using Chatbots for Business
With the continuous evolvement of technology, business owners now have at their disposal a variety of options to market their brands as well as improving their customer’s experience. The Chatbot undeniably has been the quickest rising star this year. Despite the fact that Chatbots have existed for a number of decades, most brands have only in the recent times learned how to use them efficiently in their businesses. A Chatbot is a computer program that is designed to imitate conversations with the help of artificial intelligence.
Chatbots are already being used for instance by multinational companies to generate new sales leads, ease sales processes and answer customer questions. Not only are Chatbots used by the large corporations, the small businesses can also benefit from them. The information provided will give you adequate insight in light to the use of Chatbots for businesses.
Customer resource building streamline
Even though Chatbots seem to be simple, they are in a real sense quite smart. A positive thing about them is that they have a good memory. For instance, the flight booking Chatbots has been designed in a way that they can interpret the locations and give the user accurate information concerning their departure and arrival time. This type of information helps users get the answers they sought for in real time and provides the business with vital research data of their customer base.
Sales streamlining
Chatbots are not only meant for gathering or passing on information. They can as well be used to influence sales directly. Early in the year, Taco Bell, a fast-food chain, unleashed a bot (TacoBot) that is intended to automate its sales process. TacoBot enables users to make their restaurant orders by a simple quick message through their Slack messaging platform. A company like Inteladesk provides digital live agents to enhance the user experience, deliver better customer service and grow sales for your business.
Influencing purchases
It’s without a doubt that majority of small business owners lack the adequate time or even staff to provide every customer with undivided attention as well as sales advice. Chatbots will come in handy for that particular problem, as they provide dynamic solutions. For instance, some clothing retailers such as H&M have adopted the use of ChatBots to influence their sales. These Bots ask their users a range of questions concerning their style preferences and then give them a variety of looks to choose from. The ChatBot will then recommend certain items and outfits based on the answers they receive. This helps free up employee’s time, while simultaneously providing customers with a 24/7 access to an inquisitive sales advisor.
Replying Customer Questions
This happens to be one of the simplest and effective ways that businesses can deploy Chatbots. For instance when operating where jargons are broadly used will translate to many customer queries, on some basic questions. It will be prudent to load your ChatBot with most of the frequently asked questions. Failure to which, they will choke your inbox with queries. In this way, you will regain hours of your day as customers will have their inquiries replied immediately. For instance, Silvia is among the best platforms with a virtual character that has a voice and brain thus can easily communicate through conversations like a real human being.
Improving engagement with Social Media
In April this year, Facebook made an announcement that it would open up its messenger platform, which will allow brands to begin using chatbots. This will assist brands to achieve better sales as it’s a natural way to encourage social media engagement. Installing an appropriate chatbot on Facebook will assist you to attract users to a business page, where you will increase customer engagement and boost sales.
Simplifying Payments
In as much as chatbots will help get people to make orders about certain products, ensuring that customers will show up and pay might prove quite a task. For this reason, it’s important to embrace a cutting-edge payment option that is bot-driven. For example, Snapchat introduced Snapcash last year. Snapcash is a tool, which basically is a virtual wallet that stores the card details of users thus allow them to send money to brands or to friends via a message. Embracing such tools would therefore hugely improve your online sales.
Conclusion
The concept of chatbots is still continually being pushed by big brands and developers with many applications emerging daily. Suppose you want to embrace this technology and introduce it to your business, you should do your research well. Silvia comes in handy, as it ensures your business adopts the most appropriate technology by offering you advice based on what is currently in the market, thus giving you an edge over your competitors.
