Sociocultural Aspects of Conversational UX

Conversation is inseparable from the social and cultural dimensions of life within which it is embedded. It constitutes the prototypical form of oral communication humans use when they interact with each other. The conversations we have with each other are grounded in the systematic, albeit often unconscious or intuitive, application of the routines of the speech communities to which we belong.

In recent years, advances in Artificial Intelligence (AI) have opened up entirely new dimensions of action for human beings. The onset of the 4th Industrial…