The 7 Best Stories About Bots and Banking
What matters in “fintech,” and where the technology is going
Would you have your paychecks deposited to Google, Apple or Facebook instead of Wells Fargo or Bank of America? Your kids might. The single outstanding factor customer seek in a banking brand is trust with their money.
Chatbots Magazine has run many articles by people who build and deploy bots for big banks, or for banking startups. These seven offer a quick way to get up to speed.
“Taking the monotone and repetitive tasks out.”
“Let your customers use the words they are familiar with and use every day, not the quasi-words you tell them to use.”
“We can fit these conversations into our lives, rather than having them interrupt us.”
“Forty percent said they would switch to Google, Apple or Facebook if they were a bank.”
“Banks are often thinking: The more features we have, the better.”
“Much like we now use electricity or water to solve problems, artificial intelligence and computing will be a utility.”
“Conversational software will eliminate the cognitive load required to plan and manage finances.”
“Expect some strange responses.”
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