What does AI mean for Customer Service?
AI is a fashionably loud ‘term’ these days.
There are Companies out there using AI for Business indeed, for Marketing, IT, Finance. Powerful examples of AI used today include Machine/Deep Learning in Security, Finance & Marketing (again), Fraud, Smart Cars… of course! 🙂
But what about Customer Service?
What does AI mean for Customer Service?
Over the next 3MIN(26s), i’d like to walk you through the compelling use case of health-tech demo company Precision Bionics. Show you an example of how Salesforce Einstein for Service uses Machine Learning to make a newly hired Support-Rep’s life much easier.
New to salesforce but not new to customer service.
For the past 4 years i’ve been involved in “Customer Service Tech” related endeavours including Consulting, Solution Engineering, Product Development and Natural Language Processing. Focusing mainly on the following channels: voice/telephony and virtual-assistant/chat.
If you’d like to continue this conversation, have questions or would like more information and/or have a project around AI for Customer Service: i’d be very happy to have a chat. Please feel free to contact me over LinkedIn.
Thank you.
Originally published at leblogdecarlos.com on July 9, 2017.
